① Order price over £39 get free shipping（Exclude specified free shipping items）
② Order prices under £39 will charge a £5 delivery fee
Shipping standards and overweight:
1. Free shipping size restrictions: size≤61CM*46CM*46CM, weight≤15KG, volume≤0.0315m³ will be within the scope of free shipping;
2. If the order exceeds the specified size for free shipping, an additional charge will be charged: 8£/m2;
A: Logistics time:
The order delivery time is divided into two parts:
1. Processing time:
Order confirmation, quality inspection, and packing need an extra 1 day.
2. Delivery time:
Your orders are shipped from UK warehouse will take about 3-7 working days. Delivery is usually 3-5 days after the dispatch date. But please allow 7-10 working days for orders to be dispatched during busy sale periods.
B: Special attention:
1: We hope you receive your order at the scheduled time after placing the order. Most of our orders will reach you sooner, but there may be delays in logistics during the holidays.
2: If you do not receive your order within the expected time, please contact us in time (email@example.com), we will give priority to tracking your order.
3: If we cannot track your order within the stipulated time, we will re-ship or refund you according to your needs.
4: The actual delivery time depends on the size and weight of the order and the region where you live, and may be extended if affected by the epidemic.
5: Affected by Covid-19, there will be some delay in the delivery.
6: Pre-sale delivery time: 3-10 days delivery policy does not apply, please refer to the delivery time specified by the event.
We will do our best to ensure that your order is delivered to you in the fastest time. If there are unavoidable factors that cause the delivery delay, please contact us, and we will compensate according to the"Compensation Policy for Delayed Shipping"
Pre-Order Shipping Policy:
1: We will send you an email about guaranteed shipping time after each pre-sale period ends;
2: We will send a confirmation email one week before the shipping guarantee time. Please confirm it; then your order will be shipped out accordingly;
3: The order will be shipped out as a default confirmation if there's no reply to the confirmation email within seven business days. If there is a return, you have to cover the shipping costs.
4: You will receive compensation if the pre-sale order is not shipped within the guaranteed time. Please refer to the"Compensation Policy for Delayed Shipping"for detailed information.
5: The final interpretation right belongs to HTVRONT, Sijiu Tech.
The above standards will take effect on October 19, 2021
If your order is delayed, please contact our support mailbox after delivery, we will help you verify the order and issue compensation. firstname.lastname@example.org
Note: Orders delivered more than 10 days are considered as delays, and orders within 3-10 days of delivery time do not meet the compensation rules.
Order delay time starts calculate after the order is shipped and based on the delivery time. If the order is not delivered or the package is lost in logistics, please refer to our return & refund policy.