Shipping Policy

Carrier Information
We partner with express carriers such as Royalmail, Parcelforce, Yodel, and DPD to ensure safe and reliable logistics services for you.

Processing Time
  • Standard Shipping: Orders are processed within 48 hours after placement (UTC+8, business days).
  • Priority Shipping: Orders are processed within 24 hours after placement (UTC+8, business days).
  • Once an order is placed, it cannot be modified or canceled through the website.

Delivery Time
  • Standard Shipping: 3–7 business days after shipment.
  • Priority Shipping: 2–5 business days after shipment.
  • For pre-sales, please refer to the shipping time specified in the event rules.

Important Notice
  • P.O. Boxes are not accepted for certain items, including auto heat presses (e.g., HTVRONT products). A residential address is required for delivery.

Shipping Fees
Standard Shipping
Delivery to Mainland UK:
  • Orders over £39: FREE
  • Orders under £39: £7.99
Delivery to Northern Ireland:
  • Orders over £89: FREE
  • Orders under £89: £7.99
Priority Shipping
Delivery to Mainland UK:
  • Orders over £39: £12
  • Orders under £39: £18
Delivery to Northern Ireland:
  • Orders over £89: £12
  • Orders under £89: £18

Large / Oversized Items
  • Delivery by truck is required for oversized items.
  • Please allow 3–5 business days for order processing before shipment.
  • Signature is required upon delivery.

Split Shipments Notice
To speed up delivery, orders may be split into multiple packages from various warehouses.
Received only part of your order? It might be a split shipment.
If another package is missing for an extended period, email us with your order number.

Holiday Notice
During peak seasons such as Christmas and Black Friday, order processing and delivery may experience delays. We highly recommend choosing Express Service for faster delivery.

Order Tracking
  • A "Shipment Notification" email containing your order number and tracking number will be sent after your order is dispatched.
  • If you have received your order confirmation but have not received the shipment notification email for more than 5 business days, please contact our customer service directly.
  • If the tracking information shows that the package has been delivered but you have not received it, you must contact us at support.uk@htvront.com within 7 days. Otherwise, we cannot be held responsible.

Package Issues: Damage / Missing Items
  • Damaged Outer Packaging: If the outer packaging of your received parcel is damaged, please prepare photos or videos of the damaged packaging and contact our customer service within 3 business days of the displayed delivery date.
  • Partial Missing Items: If some items are missing from your order, please provide photos of the parcel's exterior and all the items you actually received, and contact our customer service within 3 business days of the displayed delivery date.