Shipping Policy

SHIPPING ISSUES:

① Order price over £39 get free shipping(Exclude specified free shipping items)

② Order prices under £39 will charge a £12 delivery fee

 

Shipping standards and overweight:

1. Free shipping size restrictions: size≤61CM*46CM*46CM, weight≤15KG, volume≤0.0315m³ will be within the scope of free shipping;

2. If the order exceeds the specified size for free shipping, an additional charge will be charged: 8£/m2;

 

Logistics rules:

A: Logistics time:

The order delivery time is divided into two parts:  

1. Processing time:

Order confirmation, quality inspection, and packing need an extra 1 day. 

2. Delivery time:

Your orders are shipped from China warehouses will take about 15 working days; Some packages will be shipped from UK warehouses and will take 3-5 days.

3. Parcel delivery:

We will ship for you from the UK warehouse or China warehouse according to the different products you choose, in the order for you to receive your package as soon as possible, your order may appear to be divided into two packages delivered to your hands.

B: Special attention:

1: We hope you receive your order at the scheduled time after placing the order. Most of our orders will reach you sooner, but there may be delays in logistics during the holidays.

2: If you do not receive your order within the expected time, please contact us in time (support.uk@htvront.com), we will give priority to tracking your order.

3: If we cannot track your order within the stipulated time, we will re-ship or refund you according to your needs.

4: The actual delivery time depends on the size and weight of the order and the region where you live, and may be extended if affected by the epidemic.

5: Affected by Covid-19, there will be some delay in the delivery.

*If you have any questions please contact us at:support.uk@htvront.com