FAQ

Product Information

Q: What's the difference between adhesive vinyl and heat transfer vinyl (HTV)?
A: Adhesive Vinyl: Has a sticky backing and is applied to surfaces like cups and windows. HTV: Features a heat-activated adhesive and is used on fabrics like shirts.

Q: Can your vinyl be used with Cricut machines?
A: Yes, our vinyl is compatible with Cricut and similar cutting machines.

Q: What sizes do you offer?
A: We offer a variety of sizes, from 12"x12" sheets to large rolls. Check individual product pages for details.

Q: Is HTVRONT vinyl hot peel or cold peel?
A: Most HTVRONT HTV is cold peel. However, Matte HTV, Galaxy HTV, and 3D Puff HTV require hot peeling.

Q: Do you offer custom-cut vinyl?
A: Currently, we do not offer custom-cut sizes.

Q: Can you use HTVRONT for sublimation?
A: Yes. Use HTVRONT Sublimation HTV for Dark Fabric to apply vibrant sublimation designs to dark or colored fabrics. This product features a matte white carrier sheet, allowing you to easily transfer colorful designs onto virtually any fabric color.

Q: Can you use HTVRONT on polyester?
A: Absolutely. HTVRONT products, including sublimation HTV and standard heat transfer vinyl, adhere well to polyester materials, delivering vivid and durable results.

Q: Do you need to mirror HTVRONT designs?
A: Yes. Always mirror your design before cutting when using HTVRONT Sublimation HTV or standard heat transfer vinyl to ensure correct orientation on the final fabric.

Q: How long should I press HTVRONT vinyl?
A: Pressing time and temperature vary by product type:

  • Heat Transfer Vinyl (HTV): 145-155°C for 15-20 seconds.

  • Sublimation Heat Transfer Vinyl:

    • Lower temperature: 150°C for 15-20 seconds.

    • Higher temperature: 180-200°C for 40-50 seconds.


Discounts and Accounts

Q: Are there active discount codes?
A: Sign up for our mailing list to receive sale notifications. Discounts are often applied automatically at checkout.

Q: Where can I find redeemed codes?
A: Find your codes on the Membership Page under "Rewards History."

Q: Should I create an account?
A: Yes! Members can view orders, earn points, redeem rewards, and access exclusive offers.

Q: I have reset my password but did not receive any emails. What can I do?
A: The email may have been filtered into your junk or spam folder. If it's not there, please contact us at support.uk@htvront.com for assistance.

Q: How do I subscribe to the HTVRONT newsletter?
A: Subscribe by entering your email at the bottom of our website homepage.

Q: Why is my discount code invalid? What should I do?
A: If the code is invalid, please check the following:

  1. Ensure the code is entered correctly, including length and letter case.

  2. Verify your cart meets the code's requirements (eligible products, minimum spend).

  3. Refresh your cart/page and try applying the code again.

  4. If issues persist, complete your checkout and leave a note. Contact us immediately, and we will refund the discounted amount after verification.


Support and Contact

Q: Where can I find project ideas?
A: Explore our blog for creative inspiration and tutorials.

Q: Having trouble with your product?
A: Contact us with your questions or visit our blog for tips and troubleshooting advice.

Q: Why haven't I received any reply from you after contacting several times?
A: Please first check your spam/junk folder and ensure your email inbox is not full.

Q: I'm not receiving emails from HTVRONT. What should I do?
A: Ensure you are subscribed. Carefully check your inbox and spam folders, as some emails may be filtered incorrectly.

Q: Is there online customer service? Can you reply 24 hours a day?
A: We offer support via online chat from 9 AM to 6 PM EST, Tuesday through Saturday.